Last Updated: October 1st 2026
These Terms and Conditions govern your use of https://kamivishop.com and purchases made through our website. Please read them together with our Privacy Policy, Shipping and Delivery Policy, and Cancellation, Returns, Exchanges and Refunds Policy.
1. About Kamivishop
Kamivishop is owned and operated by Priyadarshani Saran, a sole proprietor trading as kamivishop.com.
GSTIN: 07AIWPD6662R1Z8
Business and Return Address:
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India
Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Customer Support: Monday to Saturday, 10:00 AM to 6:00 PM IST.
In these Terms, “Kamivishop”, “we”, “us” and “our” refer to this proprietorship. “You” and “your” refer to the person using the website or purchasing from us.
2. Eligibility and Account Responsibilities
You must be at least 18 years old and legally capable of entering into a binding contract to place an order. An adult may purchase products for another person.
You agree to provide accurate and complete contact, billing, delivery and payment information. Please promptly correct information that could affect your order.
If you create an account, you are responsible for keeping your login credentials confidential. Contact us promptly if you suspect unauthorised access.
You must use only payment methods that you are authorised to use.
3. Products and Descriptions
We retail jewellery and currently deliver only within India. We do not offer customised products, pre-orders or made-to-order items.
Product descriptions specify relevant details such as materials, finish, dimensions, colour and items included. Please review these details before purchasing. Accessories or styling props shown in photographs are included only when expressly stated.
Product names describing a design or style should be read together with the actual material description. A design name alone is not a statement of precious-metal purity or gemstone authenticity.
Photographs may appear slightly different because of lighting or screen settings. This does not excuse a material difference between the advertised product and the item supplied.
If you need clarification about a product, please contact us before ordering.
4. Prices and Taxes
All prices are displayed in Indian Rupees (INR) and include applicable taxes.
The product price, applicable discounts and final order total are displayed before you place your order.
Shipping for the original order is free within our serviceable locations in India. We do not charge a Cash on Delivery fee or require an advance payment for COD orders.
Return shipping charges for optional change-of-mind exchanges are separate and are explained below and in our Cancellation, Returns, Exchanges and Refunds Policy.
Price changes apply to future purchases and do not retrospectively increase the price of an order already accepted by us.
5. Payments
We offer prepaid payments and Cash on Delivery, subject to the options available for your order and delivery location at checkout.
Prepaid payment methods depend on the payment provider enabled on the website. Where Razorpay is enabled, payments are processed through its payment interface.
For COD orders, the amount shown at checkout is payable on delivery through the collection method supported by the courier.
Never share your UPI PIN, card PIN or OTP with our customer-support team. We do not require these details to issue a refund.
If money is debited but your order is not confirmed, contact us with the payment reference and relevant order details. We will check the transaction and assist with any established unsuccessful or duplicate payment.
6. Orders and Availability
After you place an order, we send an acknowledgement using the contact details provided. An automated acknowledgement confirms receipt of the order; fulfilment remains subject to payment confirmation, stock availability and delivery serviceability.
If we cannot fulfil an order because of unavailable stock, an unserviceable address, an unsuccessful payment or a material listing error, we will contact you and explain the available options.
We will not substitute a product or increase an agreed price without your consent. If we cancel an order for which payment has been collected, we will refund the amount paid for the cancelled items.
7. Dispatch and Delivery
Orders are handed over to the courier within 1–2 business days after order confirmation, subject to successful payment for prepaid orders or confirmation of a COD order.
Estimated delivery times are measured from the date of dispatch:
| Destination | Estimated delivery time after dispatch |
|---|---|
| Metro cities | 2–4 business days |
| Rest of India | 4–7 business days |
| Remote areas and North-East India | 7–10 business days |
For our processing timelines, business days mean Monday to Saturday, excluding public holidays observed in Delhi. Courier working days may differ.
Delivery estimates depend on the destination and courier serviceability. They are not guaranteed appointment dates. Courier details and tracking information will be shared by email and/or SMS after dispatch.
Please provide a complete and accurate delivery address. Contact us promptly about corrections; changes may not be possible after courier handover.
We remain your contact for delivery problems. Dispatch alone does not transfer responsibility for resolving a lost shipment to you. If an order is lost, not delivered or materially delayed, contact us so we can investigate and provide the appropriate remedy under applicable law.
Further details are available in our Shipping and Delivery Policy.
8. Order Cancellation
You may cancel an order at any time before it is dispatched/shipped or handed over to the courier by contacting customer support with your order number.
Creating a shipping label does not, by itself, mean courier handover has occurred.
We do not charge a cancellation fee for an eligible cancellation before dispatch. For prepaid orders, the amount paid for the cancelled items will be refunded. No refund is required for an unpaid COD order.
After courier handover, ordinary change-of-mind cancellation is unavailable. This does not restrict remedies arising from non-delivery, qualifying delay, a product problem or another legal entitlement.
9. Optional Change-of-Mind Exchanges
For correct and undamaged products, we offer an exchange only, subject to the following conditions:
- You must request the exchange within 24 hours of receiving the product.
- The product must be completely unused and undamaged.
- Original product packaging, included components, brand tags and product seals must remain intact.
- Products that have been used, have broken tags or have tampered product seals are not eligible for an optional exchange.
Opening the outer courier parcel to inspect the contents does not, by itself, count as using the jewellery.
The 24-hour window is the time to submit your request, not the time for the parcel to reach us. A request submitted within that period remains timely even if our team responds later or it arrives outside support hours.
For an optional exchange:
- The customer pays the return shipping charge, which will be disclosed before pickup is arranged.
- We ship the approved replacement free of charge.
- The replacement must have the same or a higher value than the original item’s purchase price after applicable discounts, before any return shipping deduction.
- Lower-priced replacements are not permitted.
- Any price difference and unpaid return shipping charge must be settled before replacement dispatch.
If the return charge is deducted from exchange credit, it will be reflected in the balance payable and will not be charged twice.
Exchanges are subject to replacement stock availability. Correct and undamaged products returned solely because of a change of mind are not eligible for a cash refund.
10. Damaged, Defective, Incorrect or Missing Products
If your order arrives damaged or defective, contains an incorrect item, materially differs from its description or has missing contents, contact us promptly after discovering the problem.
Please provide your order number, a description of the issue and any available photographs or other supporting information. We may request reasonable evidence to investigate.
An unboxing video is not the sole acceptable evidence. Opening packaging to inspect a product does not automatically invalidate a complaint.
The 24-hour optional-exchange window and change-of-mind conditions do not automatically disqualify a valid product complaint.
For an accepted claim, we provide the appropriate remedy under applicable law, including a return and refund where required. A replacement may be arranged with your agreement and subject to availability.
We bear the necessary return and replacement delivery costs for an accepted claim for which we are responsible. We do not impose compulsory store credit in place of a refund you are legally entitled to receive.
11. Inspection and Refund Timelines
Where a product is returned for assessment, we inspect it and communicate approval or rejection within 3–5 business days after receiving the return package.
After approval, we initiate an eligible refund within 1–2 business days. For a COD refund requiring bank or UPI details, this period starts once approval and the necessary accurate payment details are in place.
Approved exchange replacements are dispatched within 1–2 business days after the replacement is selected and any applicable price difference or unpaid return charge is settled.
Prepaid refunds are returned to the original payment method. Eligible COD refunds are issued through UPI or bank transfer.
Bank and payment-provider processing time is additional to our refund-initiation period. A normal Razorpay refund may take approximately 7–10 business days after initiation to appear, depending on the payment method and provider. Some methods may be faster.
Physical return inspection is not required for an order cancelled before dispatch or a product that was never delivered.
We do not deduct gateway-processing charges from an eligible full refund for a cancellation before dispatch or an accepted seller-responsibility claim.
12. Warranty and Jewellery Care
We do not offer an additional commercial warranty, repair service or replating service.
Please follow the care instructions supplied with your jewellery. Avoid exposure to water, perfume, cosmetics, cleaning chemicals and abrasive surfaces, and store pieces appropriately.
Wear, misuse, accidental damage and improper storage are assessed separately from a defect or delivery-related problem.
The absence of an additional commercial warranty does not remove applicable consumer rights or remedies for defective, incorrectly supplied or materially misdescribed products.
13. Acceptable Website Use
You must not use the website to:
- Conduct fraudulent or unlawful transactions.
- Impersonate another person or submit misleading information.
- Attempt unauthorised access to accounts, systems or data.
- Introduce malicious software or disrupt website operation.
- Submit unlawful, abusive or misleading content.
- Infringe intellectual-property or privacy rights.
We may restrict access where reasonably necessary to address misuse or protect the website. Such action does not remove legitimate refund obligations or other applicable customer rights.
14. Website Content and Reviews
Website text, branding, logos and photographs are owned by us or used with permission. You may use the website for personal shopping and reference. Unauthorised commercial copying or reproduction is prohibited.
Reviews must reflect genuine experience and must not contain another person’s private information or unlawful content.
By submitting a review or photograph for publication, you permit us to display that content with your chosen public name as part of the review feature. Contact us to request correction or removal.
We may moderate unlawful, abusive or irrelevant submissions without misrepresenting customer feedback.
15. Privacy
Our Privacy Policy explains how we collect, use, share and protect personal information.
Placing an order does not automatically subscribe you to promotional email or WhatsApp messages. Optional marketing and tracking choices are handled as described in that policy.
16. Service Interruptions and Events Beyond Our Control
Website or delivery services may be affected by technical failures, transport disruption, severe weather or other events beyond our reasonable control.
We will communicate material order disruptions and assist with the available options. Such events do not automatically remove refund obligations or other rights under applicable law.
Any legal exception relating to delayed delivery applies only where its conditions are satisfied.
17. Grievance Redressal
For unresolved complaints, contact:
Grievance Officer: Priyadarshani Saran
Designation: Owner and Founder
Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Address:
Delhi – India
Use the email subject “Grievance” and include your order number, a description of the issue and the remedy requested.
Our customer-care team receives complaints and routes escalated matters to Priyadarshani Saran personally. We provide a complaint reference for follow-up.
We acknowledge consumer complaints within 48 hours of receipt and redress them within one month. These periods are not extended merely because a complaint arrives outside customer-support hours.
18. Governing Law and Consumer Rights
These Terms are governed by the laws of India.
Nothing in these Terms excludes or limits a right, remedy or liability that cannot lawfully be excluded or limited.
You retain the right to approach the competent consumer commission, court or other authority with jurisdiction under applicable law. Contacting our support team is not a condition that prevents you from seeking a lawful remedy.
If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
19. Changes to These Terms
We may update these Terms by publishing a revised version and effective date on the website.
Changes apply prospectively. The terms applicable when you place an order continue to govern that order unless a change is required by law or agreed with you.
20. Contact Us
For questions about these Terms or your order:
Email: wecare@kamivishop.com
WhatsApp: +91 9811916377
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Website: https://kamivishop.com