Last Updated: October 1st 2026
This Shipping and Delivery Policy applies to orders placed on kamivishop.com, owned and operated by Priyadarshani Saran, a sole proprietor trading as kamivishop.com.
1. Shipping Coverage
We ship jewellery from Delhi to serviceable delivery addresses within India only.
Delivery availability depends on your PIN code and our courier partners’ coverage. We do not currently offer international shipping.
If we cannot deliver to your address after an order has been placed, we will contact you. If the order cannot be fulfilled, any payment collected for the cancelled order will be refunded.
2. Shipping Charges
Shipping is free for all original orders within our serviceable locations in India.
We do not charge a Cash on Delivery fee or require an advance payment for COD orders. COD availability depends on the delivery location and the options displayed at checkout.
Shipping arrangements for exchanges and product complaints are explained in Section 8 below.
3. Order Processing and Dispatch
We hand orders over to our courier partner within 1–2 business days after order confirmation, subject to successful payment for prepaid orders or confirmation of a COD order.
For our processing timelines, business days mean Monday to Saturday, excluding public holidays observed in Delhi.
If an issue prevents dispatch within the stated period, we will contact you with an update and the available options.
We do not currently offer pre-orders, customised products or made-to-order items.
4. Estimated Delivery Times
Delivery estimates begin from the date of dispatch, not the date of order confirmation.
| Delivery Location | Estimated Time After Dispatch |
|---|---|
| Metro cities | 2–4 business days |
| Rest of India | 4–7 business days |
| Remote areas and North-East India | 7–10 business days |
The 1–2 business day processing period is additional to these delivery estimates.
Actual delivery time depends on the destination, courier serviceability and operating conditions. Courier working days may differ from our business days.
These estimates are not guaranteed appointment dates. If you need jewellery for a particular occasion, please contact us before placing your order to discuss the expected delivery window.
5. Courier Partners and Tracking
We work with domestic logistics providers and select the courier and shipping method appropriate for your order and destination.
Air, express or ground transport may be used depending on availability. The use of air or express transport does not create a separate guaranteed delivery commitment.
Once your order is dispatched, we share the courier partner’s name and tracking details by email and/or SMS, using the contact details supplied with your order.
Tracking information may take some time to display the first courier scan. If your tracking details are missing or the status remains unclear, please contact us.
6. Delivery Address and Contact Details
Please check your full delivery address, PIN code, email address and mobile number before placing an order.
If you notice an error, contact us promptly at wecare@kamivishop.com or through WhatsApp at +91 9811916377.
We will try to accommodate corrections before dispatch. Address changes may not be possible after the parcel has been handed over to the courier.
If an incorrect or incomplete address prevents delivery, we will contact you to discuss the next step. Any proposed additional delivery charge will be explained and agreed with you before a new arrangement is made.
7. Delivery Attempts and Undelivered Parcels
Please remain available through the contact number supplied with your order so the courier can coordinate delivery when necessary.
If delivery cannot be completed because the recipient is unavailable, the address cannot be located or the parcel is refused, contact us promptly. We will check the courier status and discuss the available options.
We do not automatically treat a failed delivery attempt as a completed delivery, or deduct an undisclosed delivery or COD fee.
Refusing a parcel solely because of a change of mind does not, by itself, confirm cancellation or refund approval. Please contact us so the request can be assessed under our Cancellation Policy and Return, Exchange and Refund Policy.
8. Exchange and Return Shipping
Optional Change-of-Mind Exchanges
For an eligible optional exchange:
- Return shipping is paid by the customer.
- We can arrange return pickup and will disclose the charge for your agreement before booking it.
- Shipping of the approved replacement is free.
Replacement products are dispatched within 1–2 business days after the exchange is approved, the replacement is selected and available, and any applicable price difference or unpaid return shipping charge is settled.
The delivery estimates in Section 4 apply from the replacement’s dispatch date.
Product or Delivery Issues for Which We Are Responsible
For an accepted damaged, defective, incorrect or other seller-responsibility claim, we arrange and bear the necessary return pickup and replacement delivery costs.
Please refer to our Return, Exchange and Refund Policy for eligibility, inspection and refund details.
9. Delays, Lost Parcels and Non-Delivery
Transport disruption, severe weather, local restrictions and remote-area service limitations can affect delivery.
If your order has not arrived within the stated delivery window, please contact us with your order number. We will investigate with the courier, communicate material updates and explain the available resolution.
If tracking shows “delivered” but you have not received the parcel, notify us promptly so we can investigate the delivery record.
We remain your contact for delivery problems. Handing a parcel to the courier does not, by itself, end our responsibility to assist you.
For lost parcels, non-delivery or qualifying delays, we will provide the appropriate remedy under applicable law and our published policies, including a refund where required. General delay wording does not remove your consumer rights.
10. Damaged or Tampered Parcels
If the outer parcel appears seriously damaged or tampered with, you may refuse delivery and notify us promptly.
If you accept delivery and then discover damage, an incorrect item or missing contents, contact us with your order number, a description of the issue and any available photographs or supporting information.
Accepting the parcel does not, by itself, waive a valid product complaint. An unboxing video is not the sole acceptable evidence.
The 24-hour request window for optional change-of-mind exchanges is not a blanket deadline for reporting valid damaged, defective, incorrect or missing-product claims.
11. Cancellation Before Dispatch
You may request cancellation before the order is dispatched or handed over to the courier.
Generating a shipping label or tracking number does not, by itself, mean courier handover has occurred.
After dispatch, ordinary change-of-mind cancellation is unavailable. This does not restrict any remedy arising from non-delivery, qualifying delay, a product problem or applicable law.
Please refer to our Cancellation Policy for the request process and refund timelines.
12. Contact Us
For shipping, tracking or delivery assistance:
Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Please include your order number when contacting us.
Business and Return Address:
Kamivishop
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India
Please obtain return instructions from customer support before sending a parcel to this address.
For unresolved complaints, contact Priyadarshani Saran, Owner, Founder and Grievance Officer, through the same email address with the subject “Grievance – Shipping – [Order Number]”. Further details are available in our Grievance Redressal Policy.