We hand your order to our courier within 1–2 business days after order confirmation. From dispatch, estimated delivery takes:

Please add the processing period when planning your purchase. Delivery times are estimates and depend on your PIN code and courier serviceability.

1. Our processing days are Monday to Saturday, excluding public holidays observed in Delhi. If you’re shopping for a particular occasion, contact us before ordering so we can help you assess the timing.

Once your order is dispatched, we’ll send the courier’s name and tracking details by email and/or SMS. Use those details to follow your parcel’s progress.

If you haven’t received them yet, check your spam folder and order-confirmation details. Your order may still be within our 1–2 business day dispatch period, and tracking may take some time to show the first courier scan.

If the dispatch period or estimated delivery window has passed, email wecare@kamivishop.com with your order number. If tracking says “delivered” but your parcel hasn’t arrived, contact us promptly so we can investigate.

Yes—shipping is free for original orders within our serviceable locations in India.

We offer prepaid payments and Cash on Delivery wherever available at checkout. There is no additional COD fee or advance-payment requirement for COD orders.

Prices are shown in INR, inclusive of applicable taxes, and you can review your final order total before placing the order.

Return shipping for an optional change-of-mind exchange is paid by the customer; shipping the approved replacement is free.

You can request cancellation before your parcel is dispatched or handed over to the courier, with no cancellation fee.

Email wecare@kamivishop.com or WhatsApp +91 9811916377 with your order number and the cancellation or address correction you need. Please contact us promptly because dispatch normally takes 1–2 business days.

We’ll check the order’s status and confirm what can be done. Address changes may not be possible after courier handover, and ordinary change-of-mind cancellation is unavailable after dispatch.

Yes. For a correct and undamaged item, request an exchange within 24 hours of receiving it.

The jewellery must be unused and undamaged, with its original product packaging, all included components, brand tags and seals intact. The 24-hour window is for submitting your request—the parcel does not need to reach us within that time.

Choose a replacement of the same or higher value than the original item’s purchase price after discounts. Lower-priced replacements are not permitted, and any price difference must be paid before dispatch.

You pay the agreed return shipping charge, and we send your approved replacement free of charge. Exchanges are subject to inspection and stock availability. We do not offer refunds solely for a change of mind.

Please contact us promptly after discovering the issue. Send your order number, a short description and any available photographs to wecare@kamivishop.com or WhatsApp +91 9811916377.

We’ll review the issue and explain the appropriate next step, including a replacement with your agreement or a refund where required. For an accepted issue for which we are responsible, we cover the necessary return and replacement shipping costs.

An unboxing video is not compulsory, and the 24-hour change-of-mind exchange window is not a blanket deadline for valid product complaints.

Where an item is returned for assessment, inspection and approval take 3–5 business days after it reaches us.

After approval:

• Exchange: We dispatch the replacement within 1–2 business days, once it is selected and available and any price difference or unpaid return shipping charge is settled.
• Eligible refund: We initiate it within 1–2 business days. Prepaid refunds go to the original payment method; COD refunds go by UPI or bank transfer once we receive the necessary accurate details.

Bank processing takes additional time. A normal Razorpay refund may take approximately 7–10 business days after initiation to appear, depending on the payment method.

Orders cancelled before dispatch do not require a return inspection. If your refund hasn’t appeared after the communicated window, contact us with your order number and refund reference.

Start with the individual product description. Check the stated materials, finish, measurements and exactly which pieces are included—particularly when buying a jewellery set.

Design names such as Kundan-style or Polki-style describe a look; the material description explains what the particular piece contains. A gold-coloured finish does not mean solid gold.

If a detail you need is missing, send us the product link or screenshot before ordering, and we’ll help clarify it.

Follow the product’s care instructions and store jewellery carefully. We do not offer an additional commercial warranty, repair or replating service; this does not remove remedies for defective, incorrect or materially misdescribed products.
Note: Our products are 100% imitation (artificial) fashion jewelry. We use high-quality base metals such as premium brass, copper, or zinc alloys. We use stones like American Diamond (AD), Cubic Zirconia (CZ), and faux crystals, Faux Pearls to give you a brilliant, luxurious look at an affordable price.

We make every reasonable effort to show the product accurately through clear photographs, videos, measurements and model images.

However, minor differences may occur because of:

• Screen brightness and colour settings
• Studio or natural lighting
• Handcrafted or hand-finished details
• Small variations in stones, beads or oxidised finish
• Camera angle and model proportions

Before ordering, please check the product’s written dimensions and approximate weight rather than judging its size only from photographs.

If you prefer lightweight jewellery or have sensitive ears, review the weight and material information on the product page or contact us before placing your order. We will help you choose a design that is more suitable for your comfort.

To keep your jewelry looking brand new, follow these simple steps:

• Keep it dry: Avoid contact with water, perfumes, lotions, and sanitizers.
• Wear it last: Put your jewelry on after applying makeup and perfume.
• Store it right: After wearing, gently wipe it with a soft cloth and store it in an airtight ziplock pouch or a velvet-lined box. Never store it in plastic boxes or with other metals.