Last Updated: October 1st 2026

This policy applies to jewellery purchased from kamivishop.com, owned and operated by Priyadarshani Saran, a sole proprietor trading as kamivishop.com.

We offer exchanges for eligible change-of-mind requests. Returns and refunds for damaged, defective, incorrect, missing or materially misdescribed products are handled separately, as explained below.

1. Change-of-Mind Exchanges

For a correct and undamaged product, you may request an exchange within 24 hours of receiving your order.

To qualify:

• The jewellery must be completely unused and undamaged.
• Original product packaging, brand tags and product seals must be intact.
• All components and accessories supplied with the item must be returned.
• The product must not show signs of wear, alteration or tampering.

Optional exchanges will be rejected if the product has been used, tags are broken or product seals have been tampered with. Opening the outer courier parcel to inspect the contents does not, by itself, count as using the jewellery.

We do not offer refunds solely for a change of mind about a correct and undamaged product.

The 24-hour window is the deadline to submit your exchange request, not the deadline for the return parcel to reach us. A timely request remains valid even if our team responds later or it arrives outside customer-support hours.

2. Replacement Selection and Exchange Value

The replacement product must be of the same or higher value than the amount originally paid for the returned item after applicable discounts.

• Lower-priced replacements are not permitted.
• For a higher-priced replacement, you must pay the price difference before dispatch.
• Replacement selection is subject to stock availability.
• The minimum replacement value is assessed before deducting any return shipping charge.

If your chosen replacement is unavailable, we will contact you to discuss available alternatives and agree on the next step.

3. Exchange Shipping Charges

For an optional change-of-mind exchange:

Return shipping: The customer pays the charge for sending the original item back to us. We can arrange a return pickup and will disclose the charge for your agreement before booking it.

You may pay this charge upfront or have it deducted from the exchange credit. If deducted, it will be included in the balance payable for the replacement. The same charge will not be collected twice.

Replacement shipping: We ship the approved replacement to you free of charge.

Any applicable price difference and unpaid return shipping charge must be settled before replacement dispatch.

4. How to Request a Return or Exchange

Contact us through either channel:

Email: wecare@kamivishop.com
Subject: Return or Exchange Request – [Order Number]

WhatsApp: +91 9811916377

Please provide:

• Your order number and the name used for the order.
• The item concerned.
• The reason for your request.
• Available photographs or supporting information relevant to the issue.
• Your preferred replacement, if requesting an exchange.

Our team will review the request and provide instructions. Please contact us before sending a parcel so we can identify the return and arrange the appropriate process.

For an optional exchange, initial return instructions do not constitute final approval; the returned item must pass inspection.

5. Return Pickup and Packaging

We can arrange return pickup from our end. Pickup availability and scheduling depend on your location and courier serviceability. If pickup is unavailable, we will agree on an alternative return arrangement with you.

Pack the jewellery securely and include the relevant components, packaging and order reference. Please retain the pickup receipt or tracking details until the request is resolved.

A timely exchange request will not become ineligible because of a pickup delay caused by us or our courier.

Return Address:
Kamivishop
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India

6. Inspection and Exchange Dispatch

We inspect returned items and communicate approval or rejection within 3–5 business days after the package reaches us.

If an optional exchange is rejected, we will explain the reason and provide relevant supporting information. You may contact us if you disagree with the assessment.

After approval, we dispatch the replacement within 1–2 business days, once:

• The replacement has been selected and is available.
• Any price difference has been paid.
• Any unpaid return shipping charge has been settled.

Delivery estimates for the replacement start from its dispatch date and follow our Shipping and Delivery Policy.

7. Damaged, Defective, Incorrect or Missing Products

If your order arrives damaged or defective, contains the wrong item, has missing contents or materially differs from its description, contact us promptly after discovering the issue.

Please provide your order number, a description of the problem and any available photographs or supporting information. We may request reasonable additional details to investigate.

An unboxing video is not the sole acceptable evidence. Opening packaging to inspect an item does not automatically invalidate a complaint.

The 24-hour optional-exchange window and unused-product conditions are not blanket restrictions on valid product complaints.

For an accepted claim, we provide the appropriate remedy under applicable law, including a return and refund where required. A replacement may be arranged with your agreement and subject to availability. Missing contents may be addressed by supplying the missing item with your agreement or refunding the affected product, as appropriate.

We arrange and bear the necessary return pickup and replacement delivery costs for an accepted claim for which we are responsible. We do not impose compulsory store credit instead of a refund you are legally entitled to receive.

8. When Refunds May Apply

An eligible refund may arise from:

• An approved cancellation before dispatch.
• Our inability to fulfil an order.
• An accepted product complaint requiring a refund.
• Non-delivery or qualifying delivery issues.
• An established duplicate payment.
• Another entitlement under applicable law.

Correct and undamaged products returned solely because of a change of mind remain subject to the exchange-only conditions above.

For cancellation details, please refer to our Cancellation Policy.

9. Refund Initiation and Processing

Our Processing Time

After approval, we initiate an eligible refund within 1–2 business days.

Where a COD refund requires payment details, this period starts once the refund is approved and we have received the necessary accurate details.

The 3–5 business day inspection period applies only where a product is returned for assessment. We do not require physical return inspection for an order cancelled before dispatch or an item that was never delivered.

Prepaid Orders

Refunds are returned to the original payment method.

Bank and payment-provider processing time is additional to our initiation period. Where a normal Razorpay refund is used, it may take approximately 7–10 business days after initiation to appear in your bank account or card balance. Some payment methods may be faster.

Cash on Delivery Orders

Eligible COD refunds are issued through UPI or bank transfer, using the details supplied by the customer.

We provide confirmation or a transaction reference when the refund is initiated. The receiving bank or payment service may require additional processing time.

We will never ask for your UPI PIN, card PIN or OTP to issue a refund.

10. Refund Amount and Deductions

Refunds are calculated using the amount actually paid for the affected item or cancelled order, after applicable discounts and including applicable taxes.

We do not deduct cancellation fees or gateway-processing charges from an eligible full refund for a cancellation before dispatch or an accepted seller-responsibility claim.

Customer-paid return shipping applies to optional change-of-mind exchanges. It is not deducted from a refund where we are responsible for the accepted product or delivery issue.

11. Delayed or Missing Refunds

If your refund has not appeared after the communicated processing window:

1. Check the original payment account or card statement.
2. Contact us with your order number and refund reference, if available.
3. We will verify the status and assist in tracing the refund with the relevant payment provider.

We remain available to assist even after the refund has been initiated.

12. Warranty and Product Care

We do not offer an additional commercial warranty, repair service or replating service.

Damage caused by use, accidents, improper storage or failure to follow care instructions is assessed separately from a manufacturing defect or delivery-related issue.

The absence of a commercial warranty does not remove applicable consumer remedies. Please refer to our Product Disclaimer and the care instructions supplied with your jewellery.

13. Business Days

For our inspection, refund-initiation and replacement-dispatch timelines, business days mean Monday to Saturday, excluding public holidays observed in Delhi.

Banks, payment providers and couriers may follow different working days.

14. Contact and Grievance Redressal

Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

For an unresolved concern, use the email subject “Grievance – Return, Exchange or Refund – [Order Number]”.

Grievance Officer: Priyadarshani Saran
Designation: Owner and Founder

Correspondence Address:
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India

We acknowledge consumer complaints within 48 hours of receipt and redress them within one month. These periods are not extended merely because a complaint arrives outside customer-support hours.

Nothing in this policy excludes or limits any right or remedy available to you under applicable consumer law.