Last Updated: October 1st 2026
This Cancellation Policy applies to orders placed on kamivishop.com, owned and operated by Priyadarshani Saran, a sole proprietor trading as kamivishop.com.
1. Cancellation Before Dispatch
You may cancel your order at any time before it is dispatched or handed over to our courier partner.
Orders are normally handed over to the courier within 1–2 business days after order confirmation, so please submit your cancellation request promptly.
Generating a shipping label or tracking number does not, by itself, mean that the order has been handed over to the courier.
No cancellation fee applies to an eligible cancellation before dispatch.
2. How to Request Cancellation
Contact us through either of the following:
- Email: wecare@kamivishop.com
Subject: Cancellation Request – [Your Order Number] - WhatsApp: +91 9811916377
Please include your order number, the name used for the order and your registered email address or mobile number. Tell us whether you want to cancel the entire order or a particular item.
We will check the dispatch status and confirm the outcome. Eligibility is assessed using the time we receive your request and the actual courier-handover status, rather than the time our team replies.
You may submit a request at any time. Our customer-support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST.
3. Cancellation After Dispatch
Once your order has been dispatched or handed over to the courier, ordinary change-of-mind cancellation is unavailable.
If you receive a correct and undamaged product and wish to exchange it, please refer to our Cancellation, Returns, Exchanges and Refunds Policy. Optional exchange requests must be submitted within 24 hours of receipt and meet the conditions stated in that policy.
This restriction does not remove any cancellation or refund entitlement arising from non-delivery, qualifying delay, a defective or incorrect product, or applicable law.
4. Refunds for Approved Cancellations
Prepaid Orders
For an eligible cancellation before dispatch, we refund the amount paid for the cancelled items, including applicable taxes.
- Refunds are initiated within 1–2 business days after cancellation approval.
- Refunds are sent to the original payment method.
- No cancellation fee or payment-gateway processing charge is deducted from an eligible full cancellation refund.
- Physical return or product inspection is not required for an order that was never dispatched.
The time taken for the refund to appear in your account depends on the bank and payment provider. Where a normal Razorpay refund is used, this may take approximately 7–10 business days after initiation; some payment methods may be faster.
We will provide confirmation or a transaction reference when the refund is initiated. If it has not appeared after the communicated processing window, contact us for assistance.
Cash on Delivery Orders
No refund is required for an unpaid COD order cancelled before dispatch. We do not charge a cancellation fee for such an eligible cancellation.
Partial Cancellations
Where individual items can be cancelled before dispatch, the refund is based on the amount actually paid for those items after applicable discounts, including applicable taxes.
5. Cancellation by Kamivishop
We may be unable to fulfil an order because of:
- Unavailable stock.
- An unserviceable delivery address.
- An unsuccessful or unconfirmed payment.
- A material product-listing or pricing error.
- A reasonably identified fraudulent or unlawful transaction.
If we cannot fulfil your order, we will notify you and explain the available options. We will not substitute a product or ask you to pay a higher price without your agreement.
If payment has already been collected for an order or item that we cancel, we will initiate the applicable refund within 1–2 business days after cancellation confirmation.
6. Undelivered Orders and Product Problems
If your order is lost, not delivered, materially delayed, or arrives damaged, defective, incorrect or incomplete, please contact us with your order number and details of the issue.
These situations are assessed separately from ordinary change-of-mind cancellations. We will investigate and provide the appropriate remedy under applicable law and our Cancellation, Returns, Exchanges and Refunds Policy.
We remain your contact for delivery problems; handing a parcel to a courier does not, by itself, end our responsibility to assist you.
7. Business Days
For our cancellation and refund-initiation timelines, business days mean Monday to Saturday, excluding public holidays observed in Delhi.
Banks, payment providers and couriers may follow different working days.
8. Contact and Grievance Redressal
For cancellation requests or refund assistance:
Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
For an unresolved complaint, use the email subject “Grievance – Cancellation – [Order Number]”.
Grievance Officer: Priyadarshani Saran
Designation: Owner and Founder
Business Address:
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India
We acknowledge consumer complaints within 48 hours of receipt and redress them within one month. These periods are not extended merely because a complaint arrives outside customer-support hours.
Nothing in this policy restricts any right or remedy available to you under applicable consumer law.