Last Updated: October 1st 2026
At Kamivishop, we are committed to handling customer concerns fairly and promptly. This policy explains how to raise a complaint, contact our Grievance Officer and follow up on its resolution.
This policy applies to kamivishop.com, owned and operated by Priyadarshani Saran, a sole proprietor trading as kamivishop.com.
1. Matters Covered
You may raise a grievance concerning:
- Order processing, cancellation or delivery.
- Damaged, defective, incorrect or missing products.
- Exchanges, return pickups or refunds.
- Payments, duplicate charges or transaction issues.
- Product descriptions, pricing or website information.
- Customer-support service.
- Account access, personal information or marketing preferences.
- Any other concern relating to your interaction with Kamivishop.
2. Grievance Officer
Name: Priyadarshani Saran
Designation: Owner and Founder
Email: wecare@kamivishop.com
Contact Number / WhatsApp: +91 9811916377
Business and Correspondence Address:
Second Floor Front Side, Plot No 429
Bhagwati Garden Extn, Uttam Nagar
New Delhi, South West Delhi
Delhi – 110059, India
Customer Support Hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST.
Our customer-care team receives and records complaints. Priyadarshani Saran personally handles escalated complaints as the designated Grievance Officer.
3. How to Submit a Complaint
You may submit your complaint through:
Email: Send it to wecare@kamivishop.com with the subject:
Grievance – [Order Number or Brief Issue]
WhatsApp: Send the details to +91 9811916377, stating that you wish to register a grievance.
Post: Address your complaint to the Grievance Officer at the correspondence address above.
You may submit an email or WhatsApp complaint at any time, including outside customer-support hours. You do not need to complete an earlier customer-support process before contacting the Grievance Officer.
4. Information to Include
To help us investigate, please provide:
- Your name and contact details.
- Your order number, if the complaint concerns an order.
- A clear description of the issue and relevant dates.
- The resolution you are seeking.
- Any previous complaint reference or relevant correspondence.
- Available supporting information, such as photographs, invoices, payment references or screenshots.
An order number is not required for concerns unrelated to a purchase.
We may request reasonable additional information where necessary. An unboxing video is not the sole acceptable evidence of a product complaint.
Do not share passwords, full card details, card security codes, UPI PINs or OTPs. We do not require these to investigate a complaint or issue a refund.
5. Acknowledgement and Complaint Record
We acknowledge receipt of a consumer complaint within 48 hours.
Our acknowledgement will include a complaint reference and a copy of the complaint as recorded by us. Please retain the reference for follow-up and tell us if any recorded detail is inaccurate.
The acknowledgement period begins when we receive the complaint. It is not extended merely because the complaint arrives outside customer-support hours or during a weekend or holiday.
6. Investigation and Resolution
We review the complaint, relevant order or transaction records and the supporting information available.
Where necessary, we coordinate with couriers, payment providers or other service providers. We remain your contact for the complaint and will communicate material updates.
We redress consumer complaints within one month from the date of receipt, or within any shorter period required by applicable law. We do not treat this as one month from escalation or restart the period merely because additional information is requested.
Our response will explain:
- The outcome of our assessment.
- The reasons for the decision.
- Any agreed corrective action.
- The next steps and applicable processing timelines.
The appropriate resolution depends on the facts and may include clarification, correction, delivery assistance, an eligible exchange, replacement, refund or another remedy required by applicable law.
Submitting a complaint does not automatically establish entitlement to a particular remedy, but every complaint will be assessed fairly.
7. Refunds and Other Corrective Action
Where a refund is approved, we initiate it within 1–2 business days after approval, subject to receiving accurate payment details where needed for a COD refund.
Bank or payment-provider processing time is additional to our initiation period. We will provide confirmation or a transaction reference when available and assist with tracing a refund if it does not appear within the communicated window.
Where a physical return requires inspection, the inspection and approval timeline is 3–5 business days after the returned package reaches us. Physical return inspection is not required for an order that was never dispatched or a product that was never delivered.
Applicable operational timelines are explained in our Cancellation Policy, Shipping and Delivery Policy, and Cancellation, Returns, Exchanges and Refunds Policy. These do not replace the grievance-response commitments in this policy.
8. Follow-Up and Review
If you have not received an acknowledgement within 48 hours, or disagree with the response, contact the Grievance Officer using:
Email: wecare@kamivishop.com
Subject: Escalation – [Complaint Reference or Order Number]
Explain what remains unresolved and provide any additional relevant information. You may also follow up through WhatsApp at +91 9811916377.
An internal review does not restart the original complaint timeline or restrict your right to seek an external remedy.
9. Product Complaints and Exchange Deadlines
Our 24-hour request window applies to optional change-of-mind exchanges for correct and undamaged products.
It is not a blanket deadline for reporting defective, damaged, incorrect or missing products, payment issues or other valid grievances. Please report such issues promptly after discovery so we can investigate.
A timely request remains timely even if our team responds later.
10. Privacy and Complaint Information
We use complaint information to investigate the issue, communicate with you, implement a resolution and maintain necessary records.
Relevant information may be shared with service providers or authorities where necessary for these purposes or required by law. We handle personal information in accordance with our Privacy Policy.
Please provide only information relevant to your complaint. We may request reasonable identity verification before disclosing account information or making changes affecting an order or refund.
11. External Remedies
You may seek assistance from the National Consumer Helpline through its official website:
You may also approach a competent Consumer Commission, court or other authority with jurisdiction under applicable law.
You are not required to exhaust our internal complaint process before exercising a legal right. Nothing in this policy limits your statutory rights or remedies.
12. Policy Updates
We may update this policy to reflect changes in our contact details, complaint-handling procedures or applicable law. The effective date above identifies the current version.
Changes will not retrospectively reduce rights or commitments applicable to an existing complaint.